Quick checks before you start
- Ensure your file format is supported by our printers:
- Accepted formats: PDF, WORD, TXT, IMAGE, etc.
- Unsupported: PPT and other non-text editor formats.
- Verify that your Team Admin has added printing credits to your account on HAL.
Driver Issues?
- Reboot your computer or the driver application.
- Check the FAQ for potential errors.
- If issues persist, create a ticket on HAL with your computer details.
Still not printing?
- Check your printer queue on your computer.
- Look for an orange light on the printer's screen:
- If present, follow the printer's error instructions.
- An exclamation point may indicate a hidden error.
- Log out and re-scan your badge on the printer.
- If issues continue, create a ticket on HAL with your computer specs and printer locations.
Mac OSX
If you encounter issues with the YSoft Client driver, download the new printer driver here.
Windows
If prompted to save a file with the ".prn" extension, disable the "print to file" option in settings!