Trouble with Wi-Fi?
Follow these steps:
- Switch networks if needed — If "STATION F" isn't working, try "STATION F - Guests" (skip this step if the Wi-Fi is just slow).
- On Apple Silicon Mac? Use "STATION F - WPA3" instead — forget the other network(s) first, then reconnect.
- Restart your device.
- Check for updates — Look on Slack for any maintenance announcements from the STATION F staff.
- Disable any VPN during video calls, as it can interfere with your connection.
Still having issues? Contact support
If the issue persists, it helps us investigate faster if you can note: your device model, whether other devices are also affected, and the specific locations where the connection drops. Go to the Support section on HAL and create a ticket with:
- Your computer type
- Your OS (e.g., Windows, macOS 13.3.2, Android 7.1)
- A screenshot of the issue (very important!)
Thank you 😊